We accept major credit cards including:

Visa
Mastercard
Discover
American Express

We also accept e-gift cards issued by vionicshoes.com and payments via PayPal Express.

Additionally, we offer Zip.  Shop online now, pay in 4 installments spread over 6 weeks.  Only available for purchases over $35.  Use your debit or your credit card. Instant approval with no long forms to fill out.  Zip’s total price to you is $4 more than the merchant’s order total.
More about Zip.

Yes, we do process orders over the phone during our regular business hours. If you would like to place your order over the phone, please call 1-800-832-9255.

Our Customer Care Team will not be available to take orders during company observed holidays, which include:

Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day

If you have a promotional or coupon code that you would like to redeem, please enter it in the "Have a Coupon Code?" box in your shopping cart during checkout.

Please note that only one promotional code can be used per order, and that certain codes require being signed in to your Vionic account.

If you received a message that your credit card was declined, or a fraud warning message, this means your card was declined by our processing system. We do not give details as to why your card was declined. It is recommended that you contact your credit card issuer or your banking institution as to why it was declined. We recommend that you not continue to try using your card as it will most likely continue to be declined.  

If you would like for one of our agents to assist you in placing your order, please call Customer Care 1-800-832-9255. Please keep in mind we will not be able give you details regarding why your credit card was declined.

If your credit card was declined by our system, you may see an "authorization" on your debit/credit card. We have not taken any money from your account. This is simply an authorization of the funds.

No money is taken from your account until your order ships. In the case of a declined debit/credit card, your order has not been accepted into our system and will therefore not be charged. Please allow 24-48 hours for the authorization to disappear from your account. If you contact your card issuer or banking institution, they may be able to provide you more information.

If you would like more information on authorizations, including what they are, how they are treated and how most financial institutions handle them, please visit: http://en.wikipedia.org/wiki/Authorization_hold

Sales tax will be added to orders based on your location and local tax law. You will see the appropriate tax added to your order during checkout.

Our ordering and fulfillment system is designed to process and ship orders as quickly as possible and therefore orders are unable to be edited or canceled by our customers after being placed.

For information about making a return or exchange, please visit our Returns & Exchanges page.

We're sorry your purchase didn't work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges for purchases made only on vionicshoes.com.

You may return or exchange your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.com. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement. Original shipping charges are not refunded.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.

For additional information, please visit our Returns & Exchanges page.

If you are returning a gift purchased on vionicshoes.com and are not the original purchaser, please call Customer Care at 1-800-832-9255. You may select to exchange merchandise for the same style in a different color and/or size, or gift card for use on vionicshoes.com for the value of the original purchase.

Please have your vionicshoes.com order number ready.
The purchase of e-gift cards cannot be returned.

RETURNING AND EXCHANGING AN ITEM

STEP ONE:
Go to returns.vionicshoes.com, enter your billing zip code and order number. Your order number is located on your packing slip and contained in your order confirmation email.


STEP TWO:
From the options available on the screen, select the item(s) you would like to return or exchange. For exchanges, choose from the options available, the new size and/or color you would like sent to you.

Each item on an order is limited to one exchange.
(For multiple items, ensure you click "ADD ANOTHER ITEM" so you can generate ONE RETURN LABEL for all items.)

STEP THREE:
We now offer two great options!

Option One: Return Bar, a box-free, printer-free, and sustainable return or exchange option.

Option Two: A Prepaid UPS return label. Print label and packing slip.

STEP FOUR:
Return Bar customers, pack your shoes in the original shoebox.

For UPS Prepaid label customers, repackage your return in the original packaging, affix label to the outside of the shipping box and include your packing slip inside.

STEP FIVE:
Return Bar customers, bring your return to any Return Bar location. You will need either your QR Code or Express Code to complete your return.

For UPS Prepaid label customers, bring your package to any UPS location.
Find a UPS location >

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Visit our returns and exchanges page for additional information on requesting a return.
EXCHANGING AN ITEM

*Exchanges are subject to available inventory at the time of processing. Processing begins when you ship your return. If the item that you have requested is no longer available, you will be refunded to the original payment method.
Each item on an order is limited to one exchange.

For additional information regaring returns or exchanges, please visit our Returns & Exchanges page.
Please note that the purchase of e-gift cards cannot be returned.

Returns are typically processed within 7-15 business days of our warehouse receiving the physical merchandise. Please note: additionally, it may take up to a week for the credit to appear on your statement.

For additional information, please visit our Returns & Exchanges page.

Our warehouse does not accept "walk-in" returns for safety reasons. Please do not attempt to drop off returns at our warehouse.

For shoes purchased through vionicshoes.com, please fill out the return/exchange form included with your order and ship your shoes back to us in their original packaging with the prepaid return shipping label provided.

For additional information, please visit our Returns & Exchanges page.

Yes, we currently offer electronic gift cards. To purchase an e-gift card, please click here.

Please note: e-gfit cards puchased on vionicshoes.com may only be redeemed through vionicshoes.com. We do not currently offer physical gift cards that can be mailed.

Vionic e-Gift Cards do not expire and we do not assess any service fees for non-use.

To check your balance, please place an item in your cart. On the cart page, please scroll-down to the e-Gift Card Code section. Enter in your e-Gift Card Code and click on the link that says “check e-Gift Card status and balance.” You may call a Customer Care Consultants at 1-800-832-9255.

e-Gift Cards are not refundable, nor may they be resold.

Any outstanding balance of the e-Gift Card shall not be refunded or exchanged for cash, except as required by law.

Any refunds for returned merchandise purchased with the e-Gift Card will be reapplied to the e-Gift Card.

Listed below are the Terms and Conditions for our Electronic Gift Cards.

Vionic Group LLC
e-Gift Card Terms and Conditions
Purchase and Redemption

1. e-Gift Cards may be purchased at www.vionicshoes.com, or via telephone by calling our Customer Care Consultants at 1-800-832-9255.

2. e-Gift Cards may be redeemed only for future purchases of merchandise at www.vionicshoes.com, or via telephone by calling our Customer Care Consultant at 1-800-832-9255.
3. Coupons and coupon codes may not be used to purchase e-Gift Cards. However, e-Gift Cards can be used in conjunction with coupons or coupon codes for any purchases.

4. No taxes are charged on the purchase of e-Gift Cards. Applicable taxes are charged when e-Gift Cards are redeemed.

5. Upon redeeming your e-Gift Card, if your purchase exceeds the amount of the e-Gift Card, you will need to pay the balance.

6. Any outstanding balance of the e-Gift Card shall not be refunded or exchanged for cash, except as required by law.

7. e-Gift Cards are not refundable if lost or stolen.

8. When redeeming e-Gift Cards, any unused balance will be available for future purchases of merchandise.

9. e-Gift Cards usually arrive within 24 hours of purchase.

10. e-Gift Cards may not be resold.

11. e-Gift Cards purchased through any unauthorized resellers or other internet auction sites are not guaranteed by Vionic Group LLC

Refunds

Any refunds for returned merchandise purchased with the e-Gift Card will be applied to the e-Gift Card.

How to Obtain Your Balance

To check your balance, please place an item in your cart. On the cart page, please scroll-down to the e-Gift Card Code section. Enter in your e-Gift Card Code and click on the link that says “check e-Gift Card status and balance.” You may call a Customer Care Consultants at 1-800-832-9255. Expiration

Vionic e-Gift Cards do not expire and we do not assess any service fees for non-use.

Compliance with Law

By purchasing e-Gift Cards, you are certifying and representing to Vionic Group LLC and its affiliates that the activities in connection with which the e-Gift Cards will be used and comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the www.vionicshoes.com web site. In addition, you agree to defend and indemnify Vionic Group LLC and its affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the e-Gift Cards or violation of any of these Terms and Conditions.

Acceptance of Terms and Conditions

Your purchase or use of an e-Gift Card constitutes your acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.

Yes, we do! Vionic Rewards lets you earn points by not only making purchases but also writing reviews, signing up for our newsletter and more. Once you accrued enough points you can use them for discounts on vionicshoes.com.

See our Vionic Rewards page for more details.

To enroll in the rewards program, visit the Vionic Rewards page and select JOIN NOW.

You will earn points on all your purchases. Once you have accrued at least 200 points, you will earn discounts off your next purchase on vionicshoes.com – it’s that easy!

If you already have an account on vionicshoes.com, you are already enrolled in the rewards program.
Log in to start earning points >

Now that you are a Vionic Rewards Member, we’re making it easy for you to keep your feet happy all year long. You’ll earn points on all your purchases and when you review your shoes.

20 POINTS by creating an account
1 POINT for every dollar spent
20 POINTS by signing up for our newsletter
30 POINTS by writing a product review

You can then use those points toward discounts on vionicshoes.com:

Get $10 OFF for every 200 POINTS!

Log in to start earning points >

Sign in to your vionicshoes.com account and click VIONIC REWARDS in the left-hand navigation list.

Some point redemptions are action or time-sensitive or require our Customer Care Team to take action before the Points are rewarded. Below you will find more specific information regarding certain redemption methods.

Vionic Rewards - Point Timeline
Action	Point Value	Days to Point Generation
Create an Account	20	Within 24 Hours
For Every Dollar Spent	1	30 Days
Sign Up For Newsletter	20	Within 24 Hours
Review A Product	30	Within 14 Days

To redeem your points, first log in at:
www.vionicshoes.com/customer/account/login/

In checkout, under the payment method section, check the box to apply your available rewards.

Points expire one year after they are earned.

You will receive an email when you earn at least 200 points, equal to $10 off your next purchase.

If you have 200 points or more and are signed into your account on vionicshoes.com, you will have the option to apply your points to your order in the payment section during checkout.

There is no limit to how many points you can earn, but your Points will expire on a rolling one-year basis. For example, if you earn Points on October 1, 2015, those points will expire on October 1, 2016 (the "Earning Period") if they have not been used towards a Reward (i.e. you did not earn enough points during the one-year period).

Spend $500 in one calendar year and you will automatically become a VIP Member. Continue to spend $500 each year to mantain your VIP status.

By being a VIP, you will receive additional perks like Free 2-Day shipping, Free Early Access to events and more!

We're sorry your purchase didn't work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges for purchases made only on vionicshoes.com.

You may return or exchange your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.com. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.

For additional information, please visit our Returns & Exchanges page.

Regular footbeds are designed to provide a cushioning effect and absorb shock. They may feel comfortable at first, but they do not address the biomechanical cause of excess pronation.

Insoles provide some degree of shock absorption, but more importantly they are functional and are designed to help you reclaim your footprint by supporting natural alignment from the ground up. Some footbeds also feature an arch support; however, quality insoles such as Orthaheel do a lot more than just support the arches.

For additional information about our insoles, please visit our Insoles Guide.

Any person with or without a foot problem can benefit from wearing insoles! It is estimated that over 70% of the population suffer from rolling inwards of the foot and fallen arches (i.e., excess pronation), which is the major contributing factor to foot problems. As we get older this problem often worsens.

These persons in particular can benefit greatly from wearing insoles:

Those over 50: As we get older, the muscles and ligaments in the foot become weaker, as do the bones due to calcium reduction. In addition, the fatty padding under the foot thins out, which means less protection and cushioning for the bones, in particular the heel bone. Fallen arches combined with thinning fat tissue are a recipe for foot problems. Heel spurs are the most common foot complaints for those over 50.

People who are on their feet all day: Factory workers, nurses, teachers, people in retail and many other industries are required to stand on their feet for hours each day. Hard, unforgiving surfaces like concrete and asphalt take their toll after prolonged standing even for young and healthy people! Most common complaints are tired, aching feet and legs as well as low back pain. Women who are required to wear dress shoes with heels (e.g., in retail or hospitality) often suffer from pain under the ball of foot (metatarsalgia) and/or aching legs.

Runners & athletes: Because athletes put so much strain on their muscles and bones and ground reaction forces are much higher (up to 4 times the body weight), biomechanical injuries are more the rule than the exception. Insoles play a major role in preventing sports injuries such as Achilles Tendonitis, shin splints and problems in and around the knee joint. Plus, running pain-free enables any athlete to perform better!

High-heel wearers: Most women know that high heels are not good for their feet, however many women do wear them. Common symptoms occurring from wearing high heels are pain in the back of the legs (and shortening of the calf muscles over the long term), ball of foot pain, pain under the arch and the heel. Vionic Slimfit insoles are specifically designed to reduce discomfort associated by heeled shoes and sandals.

Pregnant or overweight people: Excess weight worsens the effects of excess pronation and its related pains. Proper alignment and support are crucial for those carrying additional weight, which creates additional forces on the feet, ankles, knees and back.

Vionic insoles and sandals are made of a flexible material called EVA (ethyl vinyl acetate).

The key advantage of EVA is that it is supportive and 'giving' at the same time! As you apply weight to the foot, there is a certain amount of 'give' in Vionic insoles and sandals, providing shock absorption to the feet, ankles, knees, hips and back. This makes the device much more comfortable and more natural compared to hard insoles. Yet, at the same time, they are firm enough to realign the foot and allow you to claim back your natural footprint.

Because Vionic insoles and sandals are somewhat flexible, they will need to be replaced every 12-18 months. Older people or those with sensitive feet will benefit from a softer type of orthotic such as Vionic, as they may have difficulty tolerating anything hard under the foot.

Because Vionic products are made of 'foot-friendly' flexible EVA, it takes most people only a few hours to get used to them.

For the greatest comfort, we recommend wearing your new Vionic footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support.

Within one to two weeks you should find the product completely comfortable and supportive.

Our orthotic inserts are covered in our 30-day guarantee. Even if you’ve already used them or trimmed them down to size, we will accept them back for a full refund within 30 days of purchase. Original shipping charges are not refunded.

Yes, our insoles are qualified for HSA/FSA use.