VIONIC REWARDS PROGRAM
Terms & Conditions
The Vionic Shoes VIONIC REWARDS Program is provided by Vionic Group, LLC. for U.S. members. For the purposes of these Terms and Conditions, “Vionic Shoes” means Vionic Group, LLC. in respect of U.S. members. By becoming a program member and participating in the VIONIC REWARDS Program (a “Member”), you the member (i) represent that you are an Eligible Customer, (ii) consent to Vionic Shoes collecting, using and disclosing your personal information as set out in the ”Collection of Personal Information” section below, and (iii) accept these Terms and Conditions, as they may be amended from time to time.
By signing up to participate in the program, you are agreeing to (1) all Terms and Conditions for the VIONIC REWARDS Program, and (2) receive both VIONIC REWARDS Program emails as well as non-program marketing and promotional emails from Vionic Shoes. You may unsubscribe from receiving marketing and promotional emails at any time.
EARNING REWARDS
No purchase is necessary to join the VIONIC REWARDS Program. You may join online at vionicshoes.com.
Members will receive 1 base point for every $1 in purchases , rounded up or down to the nearest $1 increment (excluding returns, taxes and/or shipping) online at vionicshoes.com. Points are not earned on taxes, shipping, or purchases made from a 3rd party vendor, including purchase of gift cards. Points are also earned by signing up for membership, signing up for our newsletter, and reviewing a purchase on vionishoes.com. Points expire after 12 months.
For purposes of the VIONIC REWARDS Program, "points" mean those particular program measurement increments, which can be used to redeem Rewards. Points have no fixed value, may not be redeemed for cash, and are not transferable to any other individual or entity. Any transfer or attempt to transfer a Member’s points may result in disqualification from the program.
To earn points, Members must be signed in to their accounts online when making a purchase.
Purchases applying a Reward, coupon, or discount will not earn points unless the purchase amount exceeds the Rewards, coupon or discount face value. For example, if redeeming $10 in Rewards on a $60 purchase, you will earn points on the remaining $50 of the purchase amount (excluding taxes and/or shipping). In addition, purchases applying a coupon or discount code will earn points on the purchase amount after application of the coupon or discount code. For example, if applying a 20% coupon on a $50 purchase, you will earn points on the remaining $40 of the purchase amount (excluding taxes and/or shipping).
For every 200 points you earn you will be eligible to receive a $10 Reward, to apply to a future qualifying purchase (see below for excluded items). Rewards will accumulate in your account. All accumulated Rewards will be applied to your purchase when you choose to redeem Rewards, unless the value of the accumulated Rewards is greater than your purchase price. The number of points required for specific Rewards may change at any time in Vionic Shoes’ sole discretion.
Rewards will be issued automatically when the Member reaches 200 points in their account and Rewards will be available in Member’s account and can be redeemed at purchase. Two hundred points will be deducted from your account for every $10 Rewards issued. Rewards accrued after January 31, 2025 will expire 180 days after issuance/creation. Vionic Shoes is not responsible for Rewards that are late, lost, misdirected, not delivered or not received. Members are responsible for ensuring that all contact information on file is correct and up to date.
Rewards accrued on or prior to January 31, 2025 will expire on January 31, 2026.
Resellers are specifically excluded from the VIONIC REWARDS Program. If you purchase items for resale, Vionic Shoes reserves the right not to award points, to deduct improperly awarded points, to invalidate improperly issued Rewards issued from such accounts, as well as to terminate the membership and decline to permit anyone we believe is associated with the resale activity, or the account, to enroll in any Rewards or other program, if we so desire. Vionic Shoes has sole discretion over whether to deem any purchase a “purchase for resale”.
Vionic Shoes reserves the right, at its sole discretion, to void Rewards sent due to error, fraud or misuse of the VIONIC REWARDS Program.
FREE SHIPPING
Free Standard Shipping in the contiguous United States for VIONIC REWARDS Members, no minimum purchase amount required. You must be signed in to your account during checkout to receive Free Standard Shipping. Free Standard Shipping is not available when shipping to Alaska or Hawaii.
BIRTHDAY PERK
Eligible Members will receive a bonus benefit valid during their birthday month. In order to be deemed eligible for Birthday Perks, a Member must have made a transaction in the previous 12 months. Accurate Birthday month and date is required.
MEMBER EXTRAS
Members are eligible for additional points-earnings opportunities (“Extras”) that may include, but are not limited to, Bonus points and special events. Extras may appear in your account, be offered for limited time, or removed once used.
TIER TWO EXTRAS
Members who spend $500 or more in a calendar year (Between January 1st and December 31st of a given year) will be awarded TIER TWO membership status for the remainder of that calendar year and the entirety of the following calendar year. TIER TWO status will take effect within 1-2 business days of a Member meeting the $500 threshold.
Once TIER TWO membership is achieved, Members must continue to spend $500 or more over the next calendar year to maintain status. Member accounts that do not meet the minimum annual spending requirement of $500 during a calendar year will be automatically returned to basic Member status.
Free 2-Day Shipping in the contiguous United States for VIONIC REWARDS TIER TWO members, no minimum purchase amount required. You must be signed in to your account during checkout to receive Free 2-Day Shipping. Free 2- Day Shipping is not available when shipping to Alaska or Hawaii. TIER TWO members will also be eligible for special promotions and early access to some promotions.
REWARDS REDEMPTION
To redeem Rewards, simply sign in to your account online at vionichoes.com to access your available Rewards at the time of purchase. After signing in, you can redeem Rewards from cart, or in checkout. Online orders can only be shipped within the 50 United States; orders cannot ship internationally, or to U.S. territories/commonwealths.
Rewards may be used one time only.
Members will not receive credit, change or cash back for partially redeemed Rewards and any unused portion will be forfeited. For example, if you use a $10 Reward towards a $7 purchase, you will not receive $3 in change or cash back and will not receive a $3 credit toward any future purchase.
Rewards have no cash or monetary value and may not be exchanged, refunded, transferred, reproduced or redeemed for cash or any other form of credit.
Rewards must be used by 11:59 p.m. Pacific Time on the stated expiration date, after which they will have no value and cannot be presented for redemption.
Rewards will not be replaced if lost, stolen or destroyed. A Member can, however, access available Rewards online under Your Account on the mobile or desktop site.
Earned Rewards will be deducted from the subtotal when applied to cart on an online transaction. If multiple items are purchased, but only one item is returned, the points will remain applied to the non-returned items in the transaction. To the extent the value of the Earned Rewards exceeds the amount of the non-returned items in the transaction by a value of $10 or more, the value of the earned Rewards in $10 increment will be credited back to Your Account in the form of points. This excludes gifted Rewards such as Birthday Rewards and Bonus Rewards.
If earned Rewards are redeemed on a purchase and items from that purchase are returned, points equal to the value of the redeemed Rewards will be credited to your account and new Rewards may be re-issued. This may take up to 48 hours for all points and Rewards to process.
Rewards cannot be applied to previous purchases.
Rewards that are reproduced, brokered and/or sold are void.
Rewards may not be used for the purchase of gift cards/certificates.
Rewards are redeemable only by the member to whom originally issued.
GENERAL
Customers must be of the age of majority in their state of residence and have a valid U.S. mailing address and email address to participate (“Eligible Customer”) in the VIONIC REWARDS Program.
Memberships, points and Rewards are not transferable and cannot be assigned or combined.
Members who have not made a transaction in 12 months may be sent an email notification that they have points that are set to expire. If a transaction is not made by the stated date, points will be forfeited.
All dollar values referred to in these MEMBERS Program Terms and Conditions are in U.S. currency.
Employees of Vionic Shoes or its parent or affiliated companies, are not eligible to participate. Membership is also not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.
Current Members are not allowed to re-enroll and obtain additional memberships.
Vionic Shoes reserves the right to cancel and/or modify the program and/or these VIONIC REWARDS Program Terms and Conditions and/or withdraw membership (including any points accumulated and/or Rewards) and/or modify an individual’s membership. VIONIC SHOES WILL HAVE NO LIABILITY TO ANY MEMBER AND IS AUTOMATICALLY RELEASED FROM ALL CLAIMS BY MEMBERS IN RESPECT OF SUCH ACTIONS.
You may cancel your membership at any time by contacting Customer Service as described below. All accumulated points, Rewards and contact preferences will be removed from your account.
SEVERABILITY AND NO WAIVER
If any provision of these Terms and Conditions or the application of any such provision to any person or circumstance is held invalid, illegal, or unenforceable for any reason whatsoever, the remaining provisions of these Terms and Conditions and the application of such provisions to other persons or circumstances shall not be affected. To the fullest extent possible, the court finding such provision invalid, illegal, or unenforceable shall modify and construe the provision so as to render it valid and enforceable as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of validity, legality, and enforceability.
Vionic Shoes’ failure to insist upon or enforce strict compliance with any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right and will not prevent us from enforcing such right or provision in the future. Nothing in these Terms and Conditions will limit Vionic Shoes from exercising any legal rights or remedies that it may have.
LIMITATIONS OF LIABILITY AND DAMAGES
THE VIONIC REWARDS PROGRAM IS PROVIDED ON AN “AS IS” BASIS. VIONIC SHOES AND ITS PARENT AND AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (THE “RELEASED PARTIES”) DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE VIONIC REWARDS PROGRAM, MEMBERSHIP IN THE VIONIC REWARDS PROGRAM, BENEFITS OR ANY PRODUCTS OR SERVICES RELATED TO THE VIONIC REWARDS PROGRAM OR THOSE WARRANTIES ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. VIONIC SHOES DOES NOT WARRANT THAT THE VIONIC REWARDS PROGRAM WILL BE UNINTERRUPTED OR ERROR FREE.
YOUR PARTICIPATION IN THE VIONIC REWARDS PROGRAM IS AT YOUR OWN RISK. NEITHER VIONIC SHOES NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE VIONIC REWARDS PROGRAM.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS VIONIC SHOES, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS AND CONDITIONS.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then the aggregate liability for all claims under such circumstances shall not exceed the $10. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
These VIONIC REWARDS Program Terms and Conditions shall be governed by the laws of the State of Missouri, without respect to its conflict of laws principles. Any claim or dispute between you and Vionic Shoes that arises in whole or in part from your participation in the VIONIC REWARDS Program shall be filed and decided exclusively in the state courts in St. Louis County, Missouri, or the U.S. District Court for the Eastern District of Missouri.
DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
Informal Dispute Resolution
Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, both you and Vionic Shoes agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute must first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice must be sent:
to Vionic Shoes at: Caleres Inc. Legal Department, 8300 Maryland Avenue, St. Louis, Missouri 63104, Attn: General Counsel; or
to you at: your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Vionic Shoes agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration or filing any claim against the other party.
Arbitration Agreement
To the extent the party asserting the dispute cannot resolve any Dispute through the informal dispute resolution procedure described above, a Dispute must be resolved through binding individual arbitration. You and Vionic Shoes agree to give up your right to go to court to assert or defend your rights under this Agreement and with respect to any Dispute. You and Vionic Shoes expressly delegate to the arbitrator the authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.
You may begin an arbitration proceeding by sending a letter requesting arbitration to the Vionic Shoes: Attn: General Counsel, Caleres, Inc., 8300 Maryland Avenue, St. Louis, MO 63105. You agree that the arbitration will be conducted pursuant to the American Arbitration Association (“AAA”) Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. The parties shall agree to an arbitration provider under the AAA or JAMS. Payment of all filing, administration and arbitrator fees will be governed by the chosen arbitrator’s rules and requirements. The parties agree the location of the Dispute shall be the State of Missouri, St. Louis County. Any hearings, including the final hearing, shall be conducted remotely via video conference. If a party is incapable of participating in a remote proceeding, that party may request that the arbitrator conduct a face-to-face proceeding should the arbitrator determine the party is incapable of participating in a remote hearing. The location of a face-to-face hearing shall be determined in accordance with the AAA Rules. Any claim that does not exceed $100,000 shall be subject to expedited arbitration.
In lieu of arbitration, either you or Vionic Shoes may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.
This Arbitration Agreement is governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions will survive after this Agreement terminates or your use of the VIONIC REWARDS Program ends. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.
These VIONIC REWARDS Program Terms and Conditions and Arbitration Agreement are governed by the laws of the State of Missouri, without regard to any conflict of law provisions.
Waiver of Right to Bring Class Actions and Representative Claims
All arbitrations must proceed on an individual basis. The arbitrator is empowered to resolve the Dispute with the same remedies available in court. However, to the extent permissible by applicable law, any relief awarded by the arbitrator must be individualized to you to not affect any other customer. You and Vionic Shoes agree that each may bring claims against the other in arbitration only in your or Vionic Shoes’ respective individual capacities and in so doing you and Vionic Shoes hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If it is decided that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim, then that claim (and only that claim) must proceed in court and be severed from any arbitration.
COLLECTION OF PERSONAL INFORMATION
Vionic Shoes collects personal information from members, including name, contact information, birthday, and information about a member’s purchase history, in order to administer the program, including to: (i) calculate points accumulated and deducted; (ii) calculate Rewards; (iii) better understand the needs and shopping habits of members; and (iv) to communicate with Members to provide Rewards and other information about the program, as well as special offers and notifications about promotions, fashion trends and upcoming events. Any personal information will be used by Vionic Shoes in accordance with our Privacy Policy.
CUSTOMER SERVICE
For questions concerning your account status or program information, you may contact our Customer Service at the following email address: info@vionicshoes.com
You may also contact us by mail at:
Vionic Group LLC
7 Hamilton Landing, Suite 200
Novato, CA 94949
Attention: Customer Care
1-800-832-WALK, (9255)